Meta Lead Ads data deletion

Last updated: August 10, 2026

This page explains how to request deletion of the personal information you provided in a Meta advertising form (Facebook or Instagram) and that is processed by Technologies SYSMOTIX inc. on behalf of the business that ran the advertisement.

It complements our Privacy Policy and is the official procedure for any deletion request relating to Meta Lead Ads.

Who this page is for

This page concerns you if you filled out an advertising form on Facebook or Instagram and the advertising business uses the SYSMOTIX CRM to receive and manage its enquiries.

In that context, SYSMOTIX processes your information on behalf of that business. You may send your request to either of us: we will act on it in both cases.

How to submit a request

Write to support@sysmotix.com using the subject line: "Deletion request: Meta Lead Ads".

No particular form is required and no fee applies. A simple email is enough.

Information needed to verify your identity

So that we can locate your request and make sure we are not deleting another person's information, please send us:

  • the email address or phone number you entered in the form;
  • the name of the advertising business, or of the Facebook or Instagram Page concerned, if you remember it;
  • the approximate date on which you filled out the form, if you remember it.

This information is used solely to locate your file and verify your request. It is not used for any other purpose and is not kept beyond the handling of the request, except to document that the deletion took place.

What will be deleted

Following a valid request, we delete from our systems and from those we operate for the business client:

  • your name, email address and phone number;
  • your answers to the form's questions;
  • the technical identifiers attached to your enquiry (lead, form, Page and ad identifiers);
  • the history of communications sent to you from our systems, including text messages and emails;
  • the notes and commercial follow-up associated with your enquiry.

What may be kept, and why

Certain limited items may have to be kept, strictly in the following cases:

  • where an applicable law requires us to keep them, in particular for accounting or tax purposes;
  • where they are necessary to establish, exercise or defend a right;
  • where they constitute the record of the deletion itself, so that we can demonstrate your request was handled.

In those cases, retention is limited to what is strictly necessary, access is restricted, and the information is destroyed as soon as the reason for keeping it ends.

Please note that deletion carried out by SYSMOTIX does not extend to Meta's systems, nor to systems the advertising business operates independently. For those, contact Meta or the business concerned directly.

How confirmation is sent to you

We reply in writing, by email, to the address used to submit the request.

The reply confirms that the deletion has been carried out, states what was deleted and, where applicable, what had to be kept and for what reason.

If we find no information concerning you, we confirm that to you as well.

Other ways to stop the processing

You may also contact the advertising business that collected your enquiry directly: it is that business which determines the purposes of the collection.

For its part, the business client can disconnect the Meta integration at any time. SYSMOTIX then loses all access to its Pages and forms, and no new enquiry is imported.

You can also withdraw the permissions granted to third-party applications from your Facebook or Instagram account settings.

Contact us

For any question about this page or about the processing of your information, write to the Privacy Officer of Technologies SYSMOTIX inc. at support@sysmotix.com.

You may consult our Privacy Policy for details of our practices.

If you believe your rights have not been respected, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).

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